It’s the day before Valentine’s Day and like marriage therapy, two major industries will engage in Communications 101. Today, the Federal Energy Regulatory Commission (“Commission” or “FERC”) staff will hold a technical conference to identify specific areas in which additional Commission guidance or regulatory change could be considered regarding information sharing and communications between the

National Grid recently received the Massachusetts Department of Public Utilities’ approval to begin a two year comprehensive smart grid pilot. An important element of the pilot is the company’s focus on customer outreach and education. Cited as its “listen, test, and learn” approach, National Grid will use a variety of different communication channels, both traditional

Facebook, the Natural Resources Defense Council (NRDC) and Opower along with 16 utilities recently launched a social energy app to help customers become more energy efficient. Leveraging the Facebook platform, the app allows people to quickly and easily start benchmarking their home’s energy usage against similar homes, compare energy use with friends, enter energy-saving competitions and